I went to the Denver Zoo with my aunt on Black Friday, and when we went into the lorikeet enclosure the woman who was operating it gave us a little introductory spiel which basically amounted to "believe it or not lories aren't parrots, also don't touch the birds." Since the first part was incorrect and this was her spiel she gave visitors, I tried to—as politely as possible—explain that lories are in fact parrots, as specialized members of the "true parrot" clade. Her reaction was to ask me if I always correct people, to which I responded, in an attempt to joke, "only if they're wrong." She glared at me and I suspect that she went back to telling people that lories aren't parrots the moment we left. I know that zoo visitors like to share inaccurate information about animals with their kids, but I'm surprised to see it from the staff. I absolutely don't think they should be giving out incorrect information and believe it was perfectly appropriate to correct her, though I probably should have asked her "what makes you think lories aren't parrots" rather than contradicting her directly. Do non-keeper staff commonly give out inaccurate information? Lory exhibits are special because they usually involve an unsolicited spiel you can't skip. Beyond "where is x?" I don't usually ask people who aren't clearly zookeepers questions about the animals. However I recall that the guy who was overseeing the lory house at San Antonio also gave a spiel which was accurate as far as I could tell, and based on the questions I asked him he clearly knew a lot about lories beyond the spiel. On a somewhat related note: it seems like at least at the Denver Zoo, the non-keeper staff didn't seem to know much even about the layout of the zoo. The reason we went into the lory enclosure in the first place was because I was trying to find the keas and I assumed that people working with parrots might know where the ones I was looking for were located. However she was the second of four staff people I asked (first of three in the lory exhibit) who didn't even know what a kea was, even when I described it in case they'd seen them and not looked at the sign. It wasn't until I found an actual zookeeper that I was able to get directions to their enclosure.